Here at Holistica Palace, we provide wildcrafted, organically grown botanical compounds(herbs). Therefore, all sales are final. We do not accept returns. When you order form Holistica Palace, you are in agreement that you will not receive a refund on your order. In the event that a package is delivered to your address and it is damaged by DHL, UPS, FED EX, or USPS, we are not held responsible. You must file a claim with the respective carrier. If your package is shown as delivered per the tracking information and you did not or do not receive the package, we are not held responsible. Please be sure to enter the correct shipping address as we do not provide complimentary shipments because of a personal error. If the error happens to be on our end, we will gladly correct it and re-send your product.